Return & Refund

Welcome to sistarkinc.com. To safeguard your shopping experience and rights, please carefully read the following policy before requesting a return or exchange. By placing an order, you signify your agreement to this Return and Exchange Policy.

I. Scope of Returns and Exchanges
We accept requests for returns or exchanges under the following qualifying conditions:
Items damaged during transit or exhibiting obvious quality defects
Incorrect items received (items that do not match the order)
Unopened items that remain in brand-new condition (subject to return eligibility criteria)

II. Situations Ineligible for Returns or Exchanges
Due to the nature of certain products and for reasons of hygiene and safety, returns or exchanges are generally not accepted in the following situations:
Items that have been opened or used
Return requests based on personal reasons (e.g., personal dislike, change of mind)
Orders for which the designated return period has expired
Items returned without prior authorization

III. Return and Exchange Request Period
Please submit your return or exchange request within 7–14 days of receiving the item (subject to the specific timeframe stated on the product page).
Requests submitted after this deadline may not be accepted.

IV. Return and Exchange Process
Contact Customer Service and provide your order number along with a description of the issue.
Provide relevant photos or videos (e.g., in cases of damage or incorrect shipment).
Once your request is approved by Customer Service, you will be provided with a return shipping address or a proposed exchange solution.
Return the item according to the provided instructions (if applicable).
Upon receipt and verification of the returned item, we will proceed with the refund or exchange.

V. Refund Policy
Refunds will be issued to the original payment method within 5–10 business days after the request has been approved.
Original shipping costs are generally non-refundable (unless the return is due to an error on our part).
If the order has already been shipped, a portion of the logistics fees may be deducted from the refund amount.

VI. Exchange Policy
Exchanges are limited to identical items (e.g., for issues regarding size or model).
If the item is out of stock, we will offer a refund or a suitable alternative solution.
The shipping time for exchanged items is consistent with our standard order processing times.

VII. Shipping Liability
If an item is damaged during transit, please contact Customer Service as soon as possible after signing for the delivery and provide supporting evidence.
We will arrange for a replacement shipment or issue a refund based on the specific circumstances.
International orders are subject to local logistics regulations and customs clearance procedures.

VIII. Privacy and Packaging
We strictly protect user privacy throughout the entire return and exchange process:
We do not record or disclose sensitive information regarding the returned items.
All processing steps are kept confidential.
Both return shipments and replacement shipments are sent using discreet, privacy-conscious packaging.

IX. Special Notes
As some items fall under the category of personal care or hygiene products, we reserve the right to decline return or exchange requests that do not meet the specified eligibility criteria, based on the specific circumstances of each case.

Contact Us
If you wish to request a return or exchange, or have any related inquiries, please contact us:
Company: Sistark Inc
Address: 416 Bennett Ave, Glendora, CA 91741
Email: support@sistarkinc.com

Thank you for your understanding and support. We remain committed to providing you with a safe, private, and high-quality shopping experience.