Shipping Policy

These Shipping Terms apply to all products purchased through sistarkinc.com. Please read the following information carefully before placing an order to understand our shipping coverage, delivery times, and related policies.

I. Shipping Coverage
We currently offer delivery services to the following regions:
The Contiguous United States (the 48 mainland states)
Alaska and Hawaii (additional shipping time may apply to certain areas)
Selected International Regions (subject to the countries available for selection on the checkout page)
If your location falls outside our delivery coverage area, the system will be unable to complete your order.

II. Order Processing Time
All orders are typically processed and shipped out within 1–3 business days.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
During promotional events or peak seasons, processing times may be slightly extended.

III. Domestic Shipping Time (Within the U.S.)
Once an order has been shipped, the estimated delivery times are as follows:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (depending on the region and selected shipping service)
Remote areas (such as parts of Alaska and Hawaii) may require an additional 1–3 business days for delivery.

IV. International Shipping Time
International shipping times vary depending on the destination country/region and the speed of customs clearance:
Canada: 5–10 business days
Europe: 7–15 business days
Asia and Other Regions: 7–20 business days
Please Note: International shipping times are estimates only; actual delivery times may be affected by customs inspections, local logistics, and public holidays.

V. Import/Export Standards and Customs Clearance
All international orders must comply with the import and export laws and regulations of the destination country.
Customs declarations and inspections may be required; some countries may levy customs duties or import taxes, which are the responsibility of the recipient.
We will complete all necessary customs declaration information in accordance with international shipping standards, but we cannot be held liable for any delays caused by customs policies.
If a package is unable to enter the destination country due to local restrictions, the order may be returned or cancelled (specific actions will be determined by local regulations).

VI. Logistics Partners
To ensure the safety and efficiency of our deliveries, we collaborate with a number of international and local logistics providers, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL Express
Our system will automatically select the most suitable shipping channel based on the order’s destination.

VII. Privacy and Packaging
All orders are shipped using discreet packaging:
The outer packaging bears no product names or sensitive identifiers.
No information regarding the website or package contents is displayed.
This ensures the security of user privacy and the confidentiality of the shipment.

VIII. Shipping Delays
Shipping delays may occur under the following circumstances:
Severe weather conditions or natural disasters
Peak logistics periods during holidays
Extended customs inspections
Incorrect or incomplete recipient information
In the event of a delay, please contact our customer service team to check the latest status of your shipment.